Policies

Appointments

Hours

We are open Mondays from 8:00am-6:00pm, Tuesdays and Thursdays from 8:00am-8:00pm, Wednesdays from 8:00am-6:00pm, Fridays from 8:00am-6:00pm and Saturdays from 10:00am-3:00pm. Additional hours are available by request.  Our receptionists are available during these times to assist you with appointment scheduling and conveying messages to our Physicians.

Same-Day Appointments

If you are an established patient and are ill, please call (215) 670-5843 first thing in the morning. We’ll do everything we can to try to see you that day.

Appointment Information

If you will be late for a scheduled appointment, please call us at (215) 670-5843 so we can make appropriate arrangements.

Cancellation Policy

Please give us one business day’s notice before cancelling your appointment. If you do not call us to cancel your appointment, you will be charged a service fee.

Lab Appointments/ Blood Draws

We draw blood in our Rittenhouse location for labs that our physicians have ordered. Unfortunately, we can not draw blood for other physicians. This is a lab on the first floor of our Narberth location.

 Annual Physicals and GYN visits:

Annual physicals and gyn visits: Please make sure that it has been 1 calendar year since you have had your last preventive appointment. If you have seen another doctor within the last year, please check if your visit was billed as a preventive service before scheduling your physical or annual gyn exam, otherwise you will be responsible for the visit. The annual gyn exam covers a breast exam, pelvic exam, pap smear and contraception, the annual physical covers a physical exam and discussion of preventive services including mammogram, colonoscopy, dexa scan, recommended blood work and vaccines, if you have other complaints to discuss you may be charged an additional copay by your insurance company.

 

After Hours / On-Call Coverage

A physician is available by phone at all times to assist our patients with emergencies, such as hospital admission and evaluation of urgent medical problems. If you need to speak with a physician after hours, please call 215-259-8441.

Please call us regarding all other issues during our normal office hours. Examples of non-emergency issues include requests for treatment of non-urgent conditions, prescription refills, and results of laboratory testing. We’ll be able to address your needs more efficiently and accurately.

Billing and Insurance

Our practice accepts Personal Choice, Blue Cross/ Blue Shield, Keystone, BlueCard PPO, Aetna, United Health Care, Cigna, MultiPlan and Medicare. Our practice requires that all patients keep a valid credit card on file. In the event that a patient has a co-insurance, deductible, a change in co-pay amount or your visit is not covered due to a pre-existing condition or for any other reason your card will be charged.

Cancellation Policy

A credit card is required when scheduling Wellness, Internal Medicine, Fitness, Emotional Well-Being and Nutrition appointments. 

We ask that you please give us one business day’s notice before cancelling your appointment. If you do not call us to cancel your appointment or do not show for your appointment, you will be charged as follows:

Internal Medicine /Specialty Gyn/ DermaCenter: $50

Nutrition: $125 initial / $65 follow up

Fitness / Yoga: $100                                                           

Psychology: $150

Osteopathic Manipulation: $50

Confidentiality

Please remember that the information on these sites is not intended to replace the advice of a medical doctor. If you have any questions, please ask one of our physicians.
All interactions with us are maintained in the strictest confidence. We will not release your medical information to other individuals without your signed permission, nor will we discuss it with them. We will also assist you with medical release forms so that other physicians involved in your care can obtain your information. Please review our complete privacy policy.
Since we’re committed to your privacy, we will only use your e-mail and that of your friend for transmission only and will not for any other purpose. Review our complete confidentiality policy.

NCQARittenhouse Internal Medicine™ has received the highest recognition (Level 3) from the National Center for Quality Assurance (NCQA). What this means for our patients – learn more


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